Privacy Policy
At shopping.on-lyne.com, we value your trust and are committed to safeguarding your privacy. When you shop with us, we collect essential information such as your name, contact details, and shipping address to process and deliver your orders efficiently. Payment details are handled securely through trusted gateways, and we do not store sensitive financial information. We may use cookies to improve site functionality and personalize your experience, but these do not capture personal data beyond what you choose to share. Your information is never sold or disclosed to third parties except where necessary for order fulfillment, legal compliance, or improving our services. By using our portal, you agree to this responsible use of your data, which is always managed with care and respect for our community values.
We shall not be responsible for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, cyber incidents, or other unforeseen events.
Cancellation & Returns Policy
We strive to ensure your satisfaction with every purchase. Returns will be accepted only within 48 hours of delivery and solely in cases of defective material or damage during transit. To initiate a return, please notify us promptly with details and supporting evidence so we can arrange for replacement or resolution.
Order cancellations will be entertained within 48 hours of placement or up to the date of shipment, whichever is earlier. Once an order has been shipped, cancellations cannot be processed.
Refund Policy
If a refund is approved, the refund will be initiated within 7–10 business days after approval of the refund request and completion of the applicable return or verification process.
The actual time for the refunded amount to appear in your bank account, credit card, debit card, UPI account, or other payment method may vary depending on the payment gateway and the customer’s bank or financial institution.
Refunds will generally be made to the original payment method used for the order. Customers will be informed once the refund has been initiated.
Certain products may not be eligible for return, replacement, or refund due to their nature, condition, hygiene requirements, customization, or other applicable restrictions.
Customers should review the applicable policy before placing an order.
We appreciate your understanding and cooperation in helping us maintain a smooth and fair shopping experience for our community.