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| Site
Policies |
OUR
MOTTO :
TO PROVIDE A PLEASANT AND MEMORABLE SHOPPING EXPERIENCE
WITH ADEQUATE SAFEGUARDS AND WARRANTIES. |
| Our Site Policies : |
| Deliveries
: |
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All deliveries will be made by a reliable
Courier Company in India or abroad. |
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All consignments will be lifted from us, by the
Courier Company, within 48 hours of placement of
order. |
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Normally, all consignments
will be delivered within 1 week from placement
of order, anywhere in India. For deliveries to
any other location in the world, the deliveries
will be within 2 weeks, subject to local regulations.
In case of war, riots, major accidents, calamities-
man-made or natural, etc. these time frames would
be extended suitably. |
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The Deliveries will always be made to the Shipping
address mentioned in the order. |
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If the delivery is not made
within the stipulated time, the buyer has the
option to decline acceptance and write to us for
a full refund. If the deliveries are delayed owing
to causes within our control, there will be no
charge to the buyer. If however, deliveries are
delayed, for causes beyond our control, we would
be deducting the transportation and handling charges
and refund the balance amount within 15 days. |
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If the addressee is not found
at the specified address, during normal working
hours, the Courier Company will leave an intimation.
If the product is not claimed within 48 hours
from the Courier Company, the same will be received
back by us as undelivered. For such undelivered
material, the buyer will have to make arrangements
to pick it up from us, or pay additional delivery
charges as may be convenient. No refunds will
be allowed under such circumstances. |
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| Charges
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The charges mentioned in the bill
displayed to you, will be final and binding. |
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Your credit card will not be charged by us till
the goods are ready for delivery. |
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Any local Charges, Duties,
Octroi, etc. will have to be borne by the buyer,
in cash, on delivery. |
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Orders will not be executed if the Credit Card
Charge is declined or the cheque bounces. |
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| Guarantees
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All products are guaranteed for a
minimum of 3 months from date of purchase or higher,
as may be mentioned in the terms accompanying each
product. |
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In case of any manufacturing or inherent defects,
they need to be returned to our office, at the buyer’s
cost. On finding the complaint justified, we would
respond with a repair / replacement / refund. The
final decision in regard to the same would rest
with us entirely. |
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| Privacy
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We respect our customer’s privacy.
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Sometimes, we may ask for personal information
for our own information to address your needs better.
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We shall not voluntarily disclose the personal
data of our buyers to any other outside agency,
unless the buyer expressly allows the same (e.g.
if the buyer chooses to receive offers from third
parties, his email id may be disclosed to the third
party). |
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| Suppliers
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Our endeavour is to source products
only from reputed suppliers, who share our concerns
for honesty and fairplay in their dealings with
the buyers. |
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In case of any major issues regarding quality
and warranty, we will be helping you contact the
prime supplier, and seek appropriate redressal.
We will be on the buyer’s side, as long as
the claims are justified, and we will always strive
to provide the benefit of doubt to the buyer. |
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| Refunds
/ Exchange : |
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Orders once placed cannot be altered
or cancelled. |
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Acceptance of the products will be sufficient
evidence of the buyer having received them in good
order and working condition. |
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The option for refunds for non-delivery would
not arise, since the Credit Card will never be charged
until the goods are ready for delivery. |
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If the delivery is not made within the stipulated
time, the buyer has the option to decline acceptance
and write to us for a full refund. If the deliveries
are delayed owing to causes within our control,
there will be no charge to the buyer. If however,
deliveries are delayed, for causes beyond our control,
we would be deducting the transportation and handling
charges and refund the balance amount within 15
days. |
| » |
In case of any manufacturing or inherent defects,
they need to be returned to our office, at the buyer’s
cost. On finding the complaint justified, we would
respond with a repair / replacement / refund. The
final decision in regard to the same would rest
with us entirely. |
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The delivery charges of the material sent back
to the buyer, will be borne by us. |
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Exchange will not be entertained if the product
performance is as per specifications and order,
or, the product is found to be physically damaged,
or not used as per standard operating conditions. |
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